Policies

Cancellation/Refund Policy

Renewal Refund Policy

There are no refunds for Certification Renewals.

On-Demand Cancellation/Refund

There are no refunds for On-Demand Cancellations. 

We understand that plans can change. Please review our policies below for live/synchronous courses to ensure a clear understanding of our terms:

1. Full Refund
    • A full refund will be issued if cancellation is requested 10 or more days before the start of the class.
    • Refunds requested within 10 days will receive no refund.
    • Refunds will be processed within a timely manner.
2. No-Show Policy

    • No refunds will be given to participants who do not attend the class and did not provide prior notice.

3. Class Cancellation by Organizer

    • If the class is canceled by the organizer due to low enrollment or unforeseen circumstances, participants will receive a full refund or may choose to reschedule or transfer to another session.

4. Transfer Option

    • Participants may transfer their registration to another class date (if available) at no charge, provided notice is given at least 72 hours in advance. A transfer charge of $250 will be applied if request has been made within 10 days of class start date.

5. How to Request a Refund

    • To request a refund or transfer, please email us at stephaniegallo@theiep.org with your name, class date, and reason for cancellation.

We appreciate your understanding and cooperation!

Privacy Policy

Who we are

Our website address is: https://theiep.org.

What personal data we collect and why we collect it
Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms
Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics
Who we share your data with
How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Legal Terms & Conditions

1. Acceptance of Terms

By enrolling in or attending our classes, you agree to be bound by these Terms and Conditions. If you do not agree, you must not register or participate.

2. Eligibility

Participants must meet the age and/or skill level requirements specified for each class. Minors must have consent from a parent or legal guardian.

3. Enrollment and Payment

  • Class enrollment is only confirmed upon receipt of full payment.

  • We reserve the right to cancel or reschedule classes. In such cases, participants will receive a full refund or credit.

4. Cancellations and Refunds

  • Cancellations by participants must be made in writing.

  • Refunds (if applicable) are subject to our cancellation policy, which may include deadlines and cancellation fees.

  • No refunds are given for missed classes without prior notice, except in special cases at our discretion.

5. Code of Conduct

Participants must behave respectfully toward instructors and fellow participants. We reserve the right to remove anyone who engages in disruptive, harmful, or illegal behavior.

6. Liability Waiver

By participating, you acknowledge and accept the inherent risks associated with the class activities and agree to release the company from any liability for injury, loss, or damage.

7. Health and Safety

Participants must disclose any relevant medical conditions or disabilities before the class. We may require a physician’s clearance in some cases.

8. Intellectual Property

All materials provided are for personal use only. Reproduction, distribution, or commercial use without permission is prohibited.

9. Photography and Media Release

We may photograph or record classes for promotional purposes. By participating, you grant permission for your image or likeness to be used unless you notify us in writing beforehand.

10. Privacy Policy

Personal data collected will be used only for registration, communication, and service delivery in accordance with our privacy policy.

11. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].